Finverse360 Support Center
Help for ReconIQ, LedgerIQ, ReimburseIQ, VendraIQ, Finova and the DFT Academy. Tell us what is happening and our support team will pick it up, track it and keep you informed until it is resolved.
Submit a support ticket Guides and resourcesSomething is not working
Error messages, failed imports, figures that look wrong or a page that will not load.
Report a problem →Access and users
Password resets, locked accounts, and adding or removing a user in your company.
Request access help →How do I...?
Questions about a feature, a report or a process, training requests and suggestions.
Ask a question →Our response targets
Every ticket gets a priority from the impact you tell us about. The clock starts when you submit the ticket.
| Priority | When to use it | First response | Target resolution |
|---|---|---|---|
| P1 Critical | Nobody can work or the system is down | within 4 hours | within 1 day |
| P2 High | A team is blocked or a deadline (such as month-end) is at risk | within 8 hours | within 3 days |
| P3 Medium | One user is affected, or there is a workaround | within 1 day | within 5 days |
| P4 Low | A question, how-to or suggestion | within 2 days | within 10 days |
Targets are measured from submission. Feature requests are reviewed for the product roadmap and may be scheduled into a future release.
Help us fix it first time
- Which product and which page were you using?
- What did you do, step by step, and what happened? Copy the exact error message.
- When did it start, and does it affect only you or other users too?
- A screenshot helps: paste a OneDrive, Google Drive or Dropbox link in the screenshot field.
Never send passwords, full card numbers or bank login details in a ticket. Our team will never ask for them.
Submit a support ticket